Frequently asked questions

If you have forgotten your password, you can easily reset it. Follow these steps:

  1. Go to the login page.
  2. Click on the ‘Forgot password’ link.
  3. Enter the email address associated with your account.
  4. You will receive an email with a link to reset your password.
  5. Click on the link in the email and follow the instructions to create a new password.

To order a product from , follow these steps:

  1. Place the desired product in the shopping basket.
  2. Go to the checkout.
  3. Log in with your existing access data or create a new customer account.
  4. Check the entire order.
  5. Finalise the order by clicking on the ‘Order now for a fee’ button.

We offer both prepaid options and contracts with a minimum contract term. Prepaid-Produkte sind gesondert durch das Label Prepaid gekennzeichnet.

You can choose from the following payment methods:

  • PayPal
  • Credit card
  • bank transfer
  • Sofort
  • SEPA direct debit
  • Invoice

Note: Payment on account or by SEPA direct debit is subject to a credit check.